i enjoyed the experience. They have NO fraud detection. Poor leadership, extreme workloads and timeline schedules, impossible requirements, numerous job functions that should be split up into different smaller teams, poor retention and advancement, management always too busy working on side projects/meetings and thus unavailable to assist with questions/guidance. Sterling acquired the bank I had my Home Equity Loan with. Healthcare is comparable or better than other places I worked. Systems sometimes give us a hard time, great management though. Recent recommendations regarding this business are as follows: "No. The call center is actual misery. . Headquartered in Montebello, NY, it has assets in the amount of $11,532,351,000. If you were in charge, what would you do to make Sterling National Bank a better place to work? 3 reviews of Sterling National Bank "The tellers are pleasant , the service is slow but the customers are mostly old people or business owners. Take Sterling National Bank with you when you’re on the go. More Competitive Salary than some other banks. Contact Customer Service. Everyone else is nice too. Loan Review Officer Sterling National Bank White Plains, NY 1 week ago Be among the first 25 applicants. Really, in my book a couple of days is 2 and we are there!!!! Sorry to add another voice of distress here, but yes, stay away -- far, far away . I would reccomend Sterling National Bank as a great career choice and a great place to work. "Sterling is giving back to the Hudson Valley" Oh boy… what a joke!After reading the Soprano's National Bank article, They ruined that small business owner in that article.http://mfi-miami.com/2014/10/should-sterling-national-bank-be-re-named-soprano-national-bank/I'm going to do business with Hudson Valley Federal Credit Union. ... BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Tuition reimbursement was also available.Sterling National Bank employees took pride in their work and were collectively team players. I worked at Sterling National Bank for six years until I became disabled. What is Sterling National Bank sick leave policy? and now, after stopping payment on their own check, they suggest I purchase a Surety Bond (at additional cost) in order to claim the money soonest. I can't rate them low enough. It was established in 1895 and as of September of 2020, it had grown to 1,466 employees at 80 locations.Sterling National Bank (NY) has an … It not ok the service that customer get there. Deposits in Sterling National Bank are insured by FDIC. Out of site, out of mind. I found it myself and cancelled the card - it took a whole day on the phone to report the charge as they have poor customer service response. The local branch was unable to help me with this. White Plains, New York, United States ... Loan Review Officer at Sterling National Bank Marymount University By Alicia Bodine . Well low and behold “A couple of days” later still nothing!!! However, ever since the merger began, Sterling National’s customer service has been insufficient for customers such as I. This not a one-time thing, your tellers are rude, and at the same time, your automated services are absolutely 10 to 15 years behind current standards. Sterling National Bank has an overall customer satisfaction rating of 3.1 out of 5 stars based on 29 votes and 6 reviews & complaints for 87 branches. About Sterling National Bank. Not much room for advancement on the retail side. Is there absolutely no benefit to a customer banking there. !Then branch management doesn't want to correct things as it might over exert themselves Leaving this bank after joining them in 1980 in their 2nd branch ever in new city next to the rag shop .... BYE Provident now dba Sterling National Bank thnx for putting yourself before us !!!! How did you get your first interview at Sterling National Bank? You need to really rehaul your online bank website and your automated phone service. You will be out of a job. The customer service is incredible poor and the bank is garbage as a whole. Below you will find ratings, reviews, corporate information, directions, their phone number, online banking website, and branch locations. This has turned out to be the worst bank.CEO/President got greedy & started merging with multiples banks only after originally dba Provident for 40yrs & started to build new banks spending miliions n putting branches in every town only to close them a year later after the 1st merge. Sterling National Bank has 95 banking locations. There was no confidence in their "You are doing fine." On average, how many hours do you work a day at Sterling National Bank? You have to ask to use the bathroom and sometimes get a no! My experience: don't hold your breath -- you'll die waiting to hear from themBottom line, the proceeds of my dad's RMD (from a CD at a very low rate -- compounding injury and insult) were debited mid-December, mailed to who-knows-where (they won't say, despite my repeated asking), have not been earning interest ever since . Sterling National Bank is best for someone who prefers a regional bank and lives near one of its branches. the managers were nice people and they let me work from home one day a week because i had a family issue. You can also share your own toughts and complaints about Sterling National Bank using the form below. When switched to that #, there was no option for a call back so I stayed on hold for an hour, only to be told it was the wrong Department!!!!!!! No help from management! Assistant manager was very unprofessional and wasn’t helpful. Our Manager ensured his staff were given the tools we needed to do our jobs, to achieve satisfactory results ensuring success. Never happened.In all fairness their maliciousness is probably not premeditated, nor are they unfriendly to consumers on purpose. Below you can read unbiased reviews, complaints and comments for branches or the bank in general. They say the fraud investigation is still "pending" from 03/17/20 to 06/01/20 until 06/04/20 because the vendor "wouldn't respond" (I called the vendor on 03/26/20 and they answered without a problem and we laughed about how poor the bank was at detecting an obvious error - so the bank is clearly lying / incompetent). I was also told it’s not just a click of a button? I called customer service and went in to my local branch to try to get an understanding as to why over $100 had been taken out of my account and the response was absurd! I have had accounts with this bank formerly known as Provident bank for 20 plus years. I have been in banking for 20 years and understand what it takes for any business to be successful and I can honestly tell you Sterling National Bank has a lot to fix. The overall rating of the company is 1.3 and consumers are mostly dissatisfied . Also they have adequate parking and insurance services on deck at all times." . The worst customer service I have ever experienced. Your debt card will always decline at lest once every two weeks. Our Culture Our Culture. News & Reviews. The content displayed is for general information purposes only; always verify account details and availability with the financial institution before opening an account. How many sick days do you get per year? Although we strive to provide the most accurate data possible, we cannot guarantee its accuracy. Beware Provident Bank of Montebello NY and their Trans Fiirst credit card processor. The phone service and online banking need to change, so do their procedures to activate a bank card. They just can’t get it right. Sterling National Bank was first mentioned on PissedConsumer on Nov 05, 2010 and since then this brand received 156 reviews. They do not let you use the bathroom! Sterling was good depending on your team. How many vacation days do you get per ye…. The direct managers seem more about making sure they look good over making sure they agents look good for them. Sterling National Bank is disappointing and horrible bank. He then did not honor the commitment. I have taken off 3 full days of work on the phone with them now being transferred to department after department and nobody can help me. They are the absolute worst bank to deal with!!! Avoid at all costs. About Sterling National Bank . Have been with the bank over 20 years and will be leaving them today. You have made banking hard, your customer service is lacking to none existing and I am trying to convince my mother to drop your bank. Learn what worklife at Sterling National Bank is really like by reading real anonymous reviews by current and former employees. The customer service is incredible poor and the bank is garbage as a whole. They are big on preferential treatment and each worker is held to a different standard. Sterling National Bank is disappointing and horrible bank. "When did I send it?" Sterling National Bank Routing Number. I then called my local branch again only to be told they could not help me and to give it a “couple of days”. What is the most stressful part about working at Sterling National Bank? Learn from their stories and discover if Sterling National Bank is right for you! Sterling National Bank is in process of a merger. Using your smartphone or tablet, you can log in to your account to securely perform a variety of banking activities anytime, anywhere. Sterling is a great place depending on you department. When you buy through links on our site, we may earn an affiliate commission. Help out others considering your employer. Its customers are served from 60 locations. It has been YEARS of unmitigated disaster after disaster. Learn more about Sterling National Bank with customer reviews, company information, and frequently asked questions. Sterling National Bank was first mentioned on PissedConsumer on Nov 05, 2010 and since then this brand received 156 reviews.. Sterling National Bank ranks 153 of 692 in Banks category. * this reviewer has be with this bank for 6 months - 1 year * this reviewer had 3 - 5 banks before. Surprisingly Provident Bank has not returned any phone calls or e-mails OF FRAUD COMPLAINTS. There is a huge negative force in the call center so avoid her at all costs and collect your check. Near annual mergers changed that environment to routine layoffs, many of which made little sense and were damaging to essential daily operations of the bank. Not sure they lied call center rep/virtual banker. there is work but you shouldn't be overwhelmed. The tellers we were all pretty close it was like a family we had each other when management was acting out of character i felt as if the tellers got blamed for everything when in reality the bank as a whole was messing up. The work was challenging which I enjoyed and I never had a dull moment. … We are no way affiliated with better business bureau or yelp reviews platform. Sterling National Bank Ranked #31 in Forbes’ 2018 List of America’s Best Banks Rise in annual rankings is a reflection of our commitment to deliver value for customers, shareholders, employees and … I had a clearly fraudulent charge on my account. Reviews. The financial institution, product, and APY (Annual Percentage Yield) data displayed on this website is gathered from various sources and may not reflect all of the offers available in your region. Otherwise the same . Guess what, the inept employee switched me to lost and stolen credit cards!! That's just the impression you get from their incompetence, overwork, and huge bureaucracy -- an inevitable result of the series of aggressive mergers that have bloated them to the point of system-wide dysfunction.At home I can't get anyone on the phone to help, but neither can the CSR at the branch, dialing internally.How this all ends (and if it creates trouble with the IRS, because the reissued RMD might trigger a 1099-R for this year, and not for 2018) is a story yet to unfold, and be told. Sterling National Bank Review A subsidiary of Sterling Bancorp, Sterling National Bank recently acquired Astoria Bank and its clients, making it a bigger financial institution than before. the teams you work with become like friends. Our Story Our Story. Careers Careers. Systedms sometimes give us dd. Cons. Ask a question about working or interviewing at Sterling National Bank. Sterling National Bank has a 24-hour telephone banking service line that you can reach at 1 (855)-762-7500. But if you’re concerned about adding to those deposits, a good indicator of a bank’s trustworthiness is its Texas Ratio. Beware Provident Bank of Montebello NY and their Trans Fiirst credit card processor. But there's currently no light at the end of this dark tunnel.Save yourself trouble, nay madness -- not to mention all the wasted time going back and forth with them. They have a problem it will take 20 minutes to hour and half to get customer service reviews to offers... Staff were given the tools we needed to do our jobs, to achieve results. Provide the most stressful part about working or interviewing at Sterling National Bank has hired for this role there a! In trouble if you were in charge, what would you do to make Sterling National Bank has 24-hour! Automated phone service and online banking need to change, so do their procedures to a. Banking there direct managers seem more about Sterling National Bank with you when you re! 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